FAQ
About files and design
Both options are possible. You can send your own file with the design or request support from our team. The design service has an additional cost that can be consulted on the product pages.
We accept files in PDF, Adobe Illustrator, or bitmap image format, in CMYK color mode.
Files should be sent with CMYK colors and use the FOGRA39 color profile. There may always be slight differences between what you see on screen and the printed material, due to the nature of the media (Backlit Light vs. Reflected Light), differences in material type, among other factors.
About orders
Most products can be ordered from a single unit.
Yes. Quantity discounts are displayed on the product pages and the vary from 1.5% to 7% or more.
Yes. If the design to be reused was created by us, there is no design service charge on recurring orders.
Yes, we handle urgent orders. The rush fee is calculated depending on the product type and the urgency of the work. To know the exact cost, contact us with the details of your order.
We deliver to Mainland Portugal and Spain via CTT Express, guaranteeing fast and secure delivery (1-3 business days). Shipping is free in Mainland Portugal for most of our printed products. For other destinations (rest of Europe, international), please contact us to confirm availability and shipping costs. Get in touch via email, phone (+351 210 125 270), or contact form.
We accept card payments (credit and debit) for all orders validated by our team. This ensures secure and instant processing. Alternatively, you can make payment via bank transfer.
Certainly. The invoice is sent electronically with the dispatch of the products. If you need to receive the invoice before receiving the products, we will send it in PDF format to your email.
About installation and assembly
It depends on the product type. In any case, our products are easy to assemble. Check the specifications of each product for more details.
Yes, we offer installation and assembly services in the Greater Lisbon area.
About our contacts
Our office is located in Oeiras, near Lisbon. We work exclusively online, with no physical shop open to the public, but that’s not a barrier. We handle everything by phone, email, or through the website. If you prefer, you can also schedule a call or online meeting with our team before finalizing your order.
If you have any questions that are not answered on our website, you can use our contact form or call us at