FAQ

How long does it take to deliver the products?

The production and delivery times vary depending on the type of products. For roll-ups and banners, we send the products in approximately 2 to 3 business days. For flags and other fabric-printed products, the timeframe ranges from 4 to 10 business days, depending on the product. We always strive to meet our customers’ deadlines. If you have a deadline that must be met without fail, please contact us first. We only accept orders for which we can meet deadlines.

How is payment made?

After placing your order, and once it has been validated by a sales representative, you can make payment via Multibanco payment reference or MBway (for Portugal), or debit or credit card. Alternatively, you can make payment via bank transfer.

Do you provide invoices?

Certainly. The invoice is sent electronically with the dispatch of the products. If you need to receive the invoice before receiving the products, we will send it in PDF format to your email.

Where are you located?

Our office is located in Carcavelos, near Lisbon, Portugal.

Do you deliver nationwide?

Yes. We work with clients from all over the country and deliver our products through CTT Expresso service to ensure fast and secure delivery.

How much does delivery cost?

Delivery is free in mainland Portugal for most of our printed products. In the few cases where delivery is not free, the shipping costs are indicated before placing the order.

How can I contact you?

If you have any questions that are not answered on our website, you can use our contact form or call us at +351 210 125 270.